Grievance Redressal Committee (GRC)
At Sai Educational Hub, we uphold the principle that every individual associated with the institution has the right to be heard in a safe, fair, and impartial manner. The Grievance Redressal Committee (GRC) functions as per the UGC (Grievance Redressal) Regulations, 2012 (amended 2023) to address academic, administrative, and personal grievances in a time-bound and transparent manner.
1. Scope and Applicability
The Grievance Redressal mechanism is available to all stakeholders of the institution, including:
Grievances may relate to academic, administrative, infrastructural, behavioral, or service-related issues, as well as constructive suggestions for institutional improvement. Every stakeholder is encouraged to use the system responsibly and respectfully.
2. Objectives of the Committee
- To establish a formal, transparent, and fair mechanism for grievance handling.
- To provide an opportunity for impartial hearing and redressal of complaints.
- To uphold the dignity, rights, and welfare of all stakeholders.
- To ensure grievances are addressed within 30 working days, per UGC norms.
- To maintain a harmonious academic and administrative atmosphere.
- To also invite suggestions that contribute to the continuous improvement of institutional systems.
- To create awareness regarding available grievance channels and stakeholders' rights.
3. Composition of the Grievance Redressal Committee (2024–25)
| Member | Designation | Responsibilities |
|---|---|---|
|
Chairperson Mr. Vikas Dhall |
Senior Faculty Member / Head | Leads the committee, ensures impartial decision-making, final authority on grievance redressal. |
|
Coordinator Dr. Vijender Kumar |
Nominated Faculty | Receives complaints, maintains records, schedules hearings, and prepares quarterly and semester reports. |
|
Member Mr. Bhagat Singh |
Faculty (Discipline/Sports) | Handles discipline, sports, and extra-curricular related grievances. |
|
Member Ms. Sangeeta |
Technical/Administrative Staff | Reviews academic and digital grievances, supports online grievance mechanism. |
|
Student Rep (PG) Rupawali |
Postgraduate Student | Represents postgraduate students' issues fairly. |
|
Student Rep (UG) Annu |
Undergraduate Student | Represents undergraduate students, particularly freshers and juniors. |
4. Functions of the Committee
Receiving Complaints
Grievances or suggestions can be submitted through email, written forms, complaint boxes, or the online portal.
Scrutiny & Registration
The Coordinator logs each grievance and categorizes it (academic, administrative, etc.).
Urgency Marking
- Urgent: Reviewed immediately by Chairperson and Coordinator.
- Regular: Taken up during scheduled semester meetings.
Hearings
Concerned parties are given an equal opportunity to present their case.
Resolution
Committee recommends corrective or disciplinary actions and ensures follow-up.
Documentation & Reporting
Records maintained confidentially, with quarterly summaries to the Principal and Governing Body.
Review & Feedback
The GRC may invite feedback from the complainant to confirm resolution and satisfaction.
Meeting Schedule
GRC meets once every semester. Emergency meetings may be convened if required.
Time Frame
All grievances addressed within 30 working days of registration.
5. Reporting and Submission Channels (UGC-Compliant)
| Mode of Submission | Details / Access Point | Remarks |
|---|---|---|
| info@saieducationalhub.com | For direct grievance submission. | |
| Online Form | Available on saieducationalhub.com | Accessible to all stakeholders; can mark urgency. |
| Offline Form (Downloadable) | Download from saieducationalhub.com | To be printed and submitted manually in complaint box. |
| Complaint Box Location | Administrative Block / Principal's Office | Checked weekly by GRC Coordinator. |
| Escalation Link | UGC Grievance Portal | For unresolved cases referred to UGC. |
6. Downloads and Awareness Material
| Document / Resource | Description | Access Link |
|---|---|---|
| Grievance Redressal Policy Manual | Comprehensive manual detailing procedures, rights, and committee functions. | View |
| Grievance / Suggestion Form (Offline) | Template for written submission to the campus complaint box. | Download |
| Online Grievance Portal Guide | Step-by-step guide for submitting online complaints or suggestions. | View |
| Quarterly GRC Reports (2024–25) | Summarized reports of registered and resolved cases. | View |
| Awareness Posters and Pamphlets | Materials displayed on campus for policy awareness. | View |
7. Awareness and Capacity Building
To ensure accessibility and transparency, Sai Educational Hub promotes awareness through:
Orientation sessions for new students and staff.
Display of policy posters and grievance boxes at key campus points.
Uploading manuals, reports, and awareness material on saieducationalhub.com.
Conducting training and sensitization workshops on grievance handling and ethical practices.
8. Confidentiality and Ethics
All grievances are handled with strict confidentiality. No individual shall face retaliation or discrimination for submitting a grievance in good faith. Records and communications related to complaints are securely stored in accordance with institutional policy.
9. Commitment
The Grievance Redressal Committee of Sai Educational Hub reaffirms its commitment to justice, transparency, and continuous improvement. By providing a structured, inclusive, and responsive grievance mechanism, the institution ensures that every stakeholder — student, teacher, parent, or staff member — is heard, respected, and supported in a harmonious academic environment.